前陣子有個病人要接受手術,我原本預估中午左右可以輪到他,可是手術日當天病人非常多,到了下午兩點左右還沒通知。結果病房打給我,說家屬在抱怨這件事。這種事其實常發生,會因為病人多寡、前一台手術時間長短、是否臨時有緊急手術,手術的順序或時程因此調整,大部份就是去跟家屬安撫一下就可以了。
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