同事有個病人非預期死亡，經過病情與治療過程說明後，家屬可以接受這個結果。但是幾天後病房收到投訴：抱怨病房的整潔不佳、住院期間照護人員態度不佳…病房回覆了幾次，家屬端還是有諸多不滿，同事跟我抱怨：「來醫院看病，又不是住飯店，怎麼會有這麼多抱怨？」「根本的原因是對醫療結果不滿意。」
書寫白袍內的真善美，讓醫療的好被看見。
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