我在醫院工作其中一項是處理病人意見反應，其中有讚美肯定也有抱怨建議。在讚美部份，都是肯定醫護人員在照顧盡心用心而且親切溫暖；抱怨部分，大約六成跟工作人員的語言表達或肢體動作讓病人感受不佳有關。我察覺到 …
妥善照護病人是醫療的主要目標，要達成此目標不僅著重於病人的生理需求。同樣的疾病在發展過程當中會因個體差異、發展不如預期、未必即時發現並處理等，進而無法達到妥善地照護病人這個目標，自然降低了對醫療的信任 …
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